Have any questions? We have your answers!
Review our commonly ask questions about parties or just in general
Please make sure the child’s parent has completed their waiver on our website prior to the party, we will verify the child’s information when they arrive. It is not necessary for a child’s parent to accompany them to the party.
Children under the age of 13 may not be left unattended without adult supervision.
It’s easy! Click the “View Party Packages” tab on our webpage. You will find all information related to our parties on this page. If you’re ready to book, click the button that says, “Book Now” Under the type of party you are interested in. You will be taken to our online store where you can proceed with your party booking. You may also call us at 904-300-0070 and book your party over the phone. All reservations will require a 50% deposit to book.
One of the great benefits of Bravoz is that we provide you a private party room with a dedicated party host after your activity time is over. The arena will be occupied by other party goers and guests while your party is in progress. We are not able to block off the entire arena, nor do we block sections of our trampolines for birthday parties. This is to ensure your party guests get the most out of their time with us. We have many different options for your party guests to explore, and isolating them to one area would certainly limit the fun.
Our party rooms can comfortably seat 25 children, 20 teens/adults. Our largest party room would be best for groups larger than 24.
We ask that you and your party guests arrive 10 minutes prior to your scheduled party time to ensure your party starts at your reserved time.
The guest of honor’s parents are required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Because we’ve found that full tummies and jumping don’t mix, our parties begin with activity time.
Yes, each party is assigned a dedicated party host so the parents can relax and enjoy the party!
We believe you’ll find our party rooms to be quite festive, however, you’re welcome to bring additional decorations and/or paper products. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, glitter, or piñatas.
*NOTE: We do request all balloons be filled up in advance before arriving. We also request that all goodie bags/party favors are assembled before arriving. Otherwise, we will not be able to utilize those items during your party how you would like to.
Absolutely! We will set up the party room and clean up afterward. It’s our pleasure to serve you on your special day! However, management reserves the right to assess a $75 excessive clean up charge for party rooms that are “trashed” or “damaged” due to lack of parental control or damaged caused by not adhering to the decoration rules.
We believe a gratuity is offered in “gratitude” for good service…Gratuities for our staff are always welcome if they provide you with excellent service, but are always at your discretion.
Please visit our Parties and Group Events page for more information on our party customization options.
Yes. We can provide you with, food, beverages, arcade cards, and party favors (additional charges apply).
We will contact you 3-4 days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to customize your party as much as you’d like.
You may bring cake or cupcakes. We’re sorry, but no other outside food or drink is permitted. Management reserves the right to assess a $75 outside food fee for violation of this policy.
We will make sure all of your party guests are able to participate in the activities (assuming a valid waiver is on file), if you have more than originally anticipated. Our base party package includes activity time for 13 people, and you will only be charged for any participants over that number. However, all food orders are placed in advance and cannot be lowered on the day of your party. We will do our best to accommodate additional food options at the time of the party, time and availability permitting.
To cancel or reschedule events (parties, group outings, etc.), you must do so by email at least 14 days in advance of your event date.
Email is firstname.lastname@example.org
Deposits are non-refundable within 14 days of the event. Any cancellations before the 14-day window will be charged a $15 service fee.
Events that are cancelled within the 14-day event window will have two choices; reschedule their event or have the option to apply their deposit to a Bravoz gift card.
Parties who do not call to cancel or reschedule within 72 hours of the party, or who do not show up for the scheduled party, will be charged the full amount of the party.
Yes, we have a refrigerator and freezer where we can store your cake.
A lot of planning and preparation goes into creating a great party experience for you. It is very rare that we will close and cancel your party. We are usually open even when school activities and community centers close. In the very rare case that we must close due to SEVERE weather conditions; it is our policy to charge you for the party you have scheduled, but provide you with a 30-day window to rebook your party. We will communicate with you as early as possible (via email or phone) in the event that Bravoz is required to close for safety reasons. To determine operating status during inclement weather you may call 904.300.0070.
All participants must complete and sign a waiver (for those 17 and under, waiver must be signed by a parent or guardian). For your convenience, family members aged 17 years or younger may be included on the same waiver. You may fill out our waiver online or when you arrive at Bravoz.
Open jump is available anytime during our operating hours. However, parties and other special events such as Friday Night Frenzy may impact the amount of open jump available. Since the weekends are our most popular time for parties, we recommend you use our online reservation system to pre-purchase jump time for the open jump times we have available. Weekend guests who do not reserve/pre-purchase jump tickets may be subject to a waiting until jump time becomes available.
Our web site utilizes data encryption software that automatically encrypts information as it is submitted to our server for your safety. All personal and credit card information we receive is stored on a secure server until the event is complete, at that time the information is deleted from the system.
For the safety of all guests, socks are required. No bare feet!
Children under the age of 13 may not be left unattended without adult supervision.
Our fun and friendly referees will provide supervision on the trampolines so you can relax and enjoy yourself. Sit down in the Café, enjoy a drink, and our staff will do everything possible to ensure your children’s safety!
Typically a child can jump with a cast under the following conditions:
The cast is approaching its removal date (2 weeks or less) and the cast or splint has no protruding areas that could damage the trampolines. Please note, a child’s center of gravity and mass may be affected by the cast so parents must keep this in mind when making a decision about their jumping abilities. Rebounderz of Jacksonville reserves the right for the manager on duty to decide whether it’s safe for the child to jump.
For open jumping, additional time is permitted for an additional charge. For party guests, we do not allow additional time on the trampolines.
Pre-purchased/reserved jump tickets are non-refundable. You are welcome to use your purchased ticket at another day/time when we are open to the public. We cannot guarantee the availability of the full purchased amount of jump time if you do not check-in at the stated pre-purchased/reserved jump time. Rescheduling of pre-purchased/reserved jump time is at the discretion of Bravoz management and is based on jump time availability.
Bravoz is committed to protecting your identity when purchasing a birthday party, event, or filling out a waiver online. Our Web site utilizes data encryption software that automatically encrypts information as it is submitted to our server for your safety. All personal and credit card information we receive is stored on a secure server until the event is complete. At that time the information is deleted from the system; waiver information stays stored on our secure server for ease of renewal.
Furthermore, all personal and credit card information we collect does not get rented or sold to third party agencies for advertising or marketing purposes. All information we collect stays within Bravoz and is used for billing and legal purposes along with internal marketing efforts .
The information we collect allows us to better serve you with pertinent information such as order confirmation and order status updates.