BIRTHDAY PARTY FAQ
GENERAL QUESTIONS
How do I book a celebration?
Celebrations can be booked online, over the phone, or in person. A 50% deposit is required at the time of booking.
Will someone contact me before my party?
Yes! Our Celebration Coordinators will reach out the week of your party to confirm details and discuss any special requests or needs.
Do you provide invitations for parties?
Absolutely! We offer printable and digital invitations that can be customized with your party details and shared with your guests.
How many guests can I invite?
Our celebrations include 10 guests, but you’re welcome to add more participants. Party rooms are designed to accommodate 20–24 guests total.
Is there a minimum age for party guests?
Bravoz is fun for all ages! Certain attractions like laser tag and Hammer Time have height restrictions, but we offer plenty of alternatives for younger guests.
BOOKING & RESCHEDULING
What if I need to cancel or reschedule?
Contact us at 904-300-0070 ext. 1 as soon as possible if you need to make changes.
- Cancellation Policy: Deposits are non-refundable for cancellations within two weeks of the party date.
- Rescheduling Policy: Parties cannot be rescheduled within two weeks of the event date unless due to extenuating circumstances (e.g., illness or a death in the family). If rescheduling within this period is unavoidable, a $100 rescheduling fee will be applied.
FOOD & DECORATIONS
Can we have a themed cake and decorations?
Yes! You’re welcome to bring a themed cake and decorations. Our Celebration Crew will set everything up in your party room.
Are there any restrictions on decorations?
To maintain safety and cleanliness, please avoid items like confetti, glitter, balloon arches, silly string, wall decor, or piñatas. Unsure about something? Give us a call!
Can we bring outside food?
Outside food isn’t allowed, except for dessert item. Explore our catering menu for delicious options to enhance your celebration VIEW ADD-ONS
PARTY DAY DETAILS
What will my party be like?
We strive to make every party as easy and stress-free as possible. Click Here to read a complete description of the party process.
What if a parent isn’t attending the party?
Ask them to complete their child’s waiver online before arrival.
Will we share the attractions or party room?
While the attractions are open to the public, your celebration will have its own private party room.
What time should my guests and I arrive?
We recommend arriving 5 minutes before your scheduled start time to ensure everything runs smoothly.
What if kids get thirsty before the room time?
We have a water station available for all party attendees to stay hydrated while playing.
ADDITIONAL INFORMATION
Are gratuities (tips) appropriate?
Tips are always appreciated if you feel our Celebration Crew did a great job!
What if fewer or more kids show up on the day of the party?
You’ll only be charged for any additional guests beyond the 10 included in the package.